Warranty Policy
At Pak Apple, we aim to provide customers with clear and accurate information about every product. Each product listing will include relevant details regarding the model, storage, condition, grading, functionality, and any known observations.
Please read this Warranty Policy carefully before purchasing or collecting a product.
7-Day Checking Warranty
Pak Apple provides a 7-day checking warranty on eligible products.
The seven-day warranty period begins from:
- The date the product is delivered to the customer.
- The date the product is collected from the Pak Apple office.
Customers are advised to check and test the product carefully during this period.
Components Covered
The 7-day checking warranty covers the functionality of the following components:
- LCD or display panel
- Touch functionality
- Front and rear cameras
- Face ID
If any of these covered components develops a functional issue during the warranty period, the customer must contact Pak Apple within seven calendar days.
The product will be inspected before any warranty claim is approved.
Product Description and Condition
Complete available details about the product will be mentioned in the product description before purchase.
These details may include:
- Product model
- Storage capacity
- Colour
- Physical condition
- Product grading
- Battery health, where applicable
- Display condition
- Camera functionality
- Touch functionality
- Face ID status
- Any repaired, replaced, changed, or observed component, where known
- Any scratches, marks, dents, or cosmetic observations
- Accessories included with the product
Customers should carefully review the product description before confirming their order.
Any condition, observation, limitation, or fault already disclosed in the product description will not be considered a new warranty issue.
Product Grading
Products may be listed according to their physical and functional condition.
The relevant grade will be clearly mentioned in the product description. Product grading may consider factors such as:
- Overall physical appearance
- Scratches or usage marks
- Frame and body condition
- Display condition
- Functional condition
- Previous usage
- Any available inspection details
Product grading primarily represents the condition described in the listing. Minor signs of previous use may be present depending on the stated grade.
Customers should not expect a pre-owned or graded product to be completely free from cosmetic marks unless the product description specifically states otherwise.
Warranty Claim Process
To submit a warranty claim, the customer must contact Pak Apple within the seven-day warranty period.
The customer may be required to provide:
- Full name
- Registered phone number
- Order details
- Product model or serial information
- A clear description of the issue
- Photographs or videos showing the issue
- Proof of purchase
After receiving the claim, Pak Apple may ask the customer to bring or send the product for inspection.
A warranty claim will only be accepted after the product has been physically or technically inspected by Pak Apple.
Warranty Resolution
If the reported issue is verified and covered under this policy, Pak Apple will provide an appropriate resolution after assessment.
Depending on the nature of the issue and product availability, the resolution may include:
- Repair of the covered component
- Replacement with the same or an equivalent product
- Exchange arrangement
- Another mutually agreed resolution
The available resolution will depend on the inspection results, product condition, stock availability, and the nature of the verified issue.
A replacement or exchange is not guaranteed before inspection.
Conditions for Warranty Eligibility
The warranty claim may be accepted only when:
- The issue is reported within seven calendar days
- The issue relates to a covered component
- The product has not been physically damaged after purchase
- The product has not been exposed to liquid or moisture
- The product has not been opened, repaired, or modified by an unauthorised person
- The product has been used under normal conditions
- The product is returned with its original condition, labels, accessories, and packaging, where applicable
- The customer provides valid proof of purchase
Warranty Exclusions
The 7-day checking warranty does not cover:
- Physical damage caused after delivery or pickup
- Cracked or broken display glass
- Damage caused by dropping, pressure, impact, or misuse
- Liquid or moisture damage
- Damage caused by overheating, fire, electricity, or an unsuitable charger
- Damage caused by third-party accessories
- Damage caused by unauthorised opening, repair, or modification
- Software issues caused by updates, applications, jailbreaking, or customer settings
- Apple ID, iCloud, password, account, or activation-related issues caused by the customer
- Network, SIM, PTA, carrier, or signal-related matters unless specifically included in the product description
- Battery performance or battery health unless specifically stated as covered in the product description
- Cosmetic marks, scratches, dents, colour variation, or signs of usage already mentioned in the product description
- Any known fault or limitation disclosed before purchase
- Accidental or intentional damage
- Normal wear and tear
LCD and Display Conditions
The LCD or display panel is covered for functional issues arising within the seven-day checking period, subject to inspection.
The warranty will not apply if the display has:
- Cracks
- Pressure marks caused after purchase
- Impact damage
- Liquid damage
- External glass damage
- Damage caused by dropping or improper handling
- Damage caused by unauthorised repair or opening
Any existing display observation disclosed in the product description will not qualify as a new warranty claim.
Camera, Touch and Face ID Conditions
Camera, touch, and Face ID functionality should be tested during the seven-day checking period.
The warranty may apply when a covered function stops working under normal use and no physical, liquid, software, or unauthorised repair damage is found.
Face ID may not be covered where the issue results from:
- Physical damage
- Liquid exposure
- Display or front-sensor damage
- Software modification
- Unauthorised repair
- Any condition already disclosed in the product listing
Inspection Before Purchase or Pickup
Customers collecting their order from the Pak Apple office are encouraged to inspect and test the product at the time of pickup.
The customer may check:
- Display
- Touch
- Cameras
- Face ID
- Buttons
- Speakers
- Microphone
- Charging
- Physical condition
- Product details and grading
Testing the product at pickup does not cancel the seven-day checking warranty, provided the product remains eligible under this policy.
Warranty Claim Location
Customers may visit the Pak Apple office for product inspection and warranty-related assistance.
Pak Apple Office
Imsra, 2nd Floor, GB Tower Executive Block, Gulberg Greens Islamabad, Pakistan
Customers should contact Pak Apple before visiting to confirm the available timings and claim procedure.
Contact Pak Apple
For warranty claims, product details, grading information, inspections, or further assistance, please contact Pak Apple:
Email: info@pakapple.com
Phone: +92 330 0490698
Customers may also visit the Pak Apple office after prior confirmation.
Important Notice
This is a limited checking warranty provided by Pak Apple. It is separate from any official manufacturer or Apple warranty unless an official manufacturer warranty is specifically mentioned in the product description.
The warranty applies only to the product and conditions stated in this policy and the relevant product listing.
Pak Apple reserves the right to reject a claim where the product does not meet the warranty eligibility conditions or where inspection confirms physical damage, liquid damage, misuse, unauthorised repair, or an issue already disclosed before purchase.
Policy Updates
Pak Apple may update this Warranty Policy when its warranty procedures, product categories, or service arrangements change.
The latest version published on the Pak Apple website will apply to new purchases.