Shipping Policy
At Pak Apple, we aim to provide a clear, secure, and convenient delivery experience for our customers. Please review the following shipping terms before placing your order.
Delivery Locations
Pak Apple currently delivers orders within:
- Islamabad
- Rawalpindi
At this time, we do not offer delivery to other cities or regions of Pakistan. Customers are advised to confirm their delivery location before placing an order.
Delivery Time
Estimated delivery time will be communicated to the customer when the order is confirmed.
Delivery times may vary depending on:
- Customer location
- Product verification and order processing
- Traffic or weather conditions
- Public holidays
- Customer availability at the provided address
Pak Apple will make reasonable efforts to deliver the order within the communicated timeframe. However, unexpected delays may occasionally occur.
Delivery Charges
Any applicable delivery charges will be communicated before the order is confirmed.
Delivery charges may vary depending on the customer’s location within Islamabad or Rawalpindi, the order size, and the selected delivery arrangement.
No additional delivery charges will be applied without informing the customer.
Office Pickup
Customers may also collect their confirmed orders from the Pak Apple office.
Pickup Address:
Pak Apple
Imsra, 2nd Floor, GB Tower Executive Block, Gulberg Greens Islamabad, Pakistan
Office pickup is available only after the customer has received confirmation that the order is ready for collection.
Customers should bring their order details, registered phone number, or any other verification information requested by Pak Apple when collecting an order.
Customers are advised not to visit the office for order collection without prior confirmation.
Order Confirmation
An order will be considered confirmed only after the customer receives confirmation from Pak Apple through the available communication channel.
Customers must provide accurate information, including:
- Full name
- Active phone number
- Complete delivery address
- Nearby landmark, where required
- Any necessary delivery instructions
Pak Apple will not be responsible for delays caused by incomplete or incorrect customer information.
Customer Availability
The customer or an authorised person should be available at the delivery address to receive the order.
If the customer is unavailable, cannot be contacted, or refuses to receive the confirmed order, the delivery may be rescheduled. Additional delivery charges may apply for another delivery attempt.
Address Changes
Customers should request any change to their delivery address before the order has been dispatched.
Once an order is out for delivery, Pak Apple may not be able to change the delivery address. A new delivery arrangement or additional delivery charge may be required.
Order Inspection at Delivery
Customers should check the external condition of the package at the time of delivery.
If the package appears opened, damaged, tampered with, or different from the confirmed order, the customer should immediately inform the Pak Apple representative before accepting or opening it.
Any concerns should be reported as soon as possible, along with relevant photographs or videos where required.
Failed or Refused Deliveries
A delivery may be considered unsuccessful if:
- The customer provides an incorrect address
- The customer cannot be contacted
- No authorised person is available to receive the order
- The customer refuses the confirmed order without prior notice
- Access to the delivery location is restricted
Pak Apple may require the customer to pay additional delivery charges before arranging another delivery attempt.
Delivery Delays
Pak Apple will not be responsible for delays caused by circumstances outside its reasonable control, including:
- Severe weather
- Road closures
- Security restrictions
- Public demonstrations
- Government restrictions
- Technical issues
- Natural disasters
- Other unexpected events
Where possible, the customer will be informed about any significant delay.
Cancellations
Customers should request order cancellation before the order is dispatched.
Once an order has been dispatched, delivery charges or other applicable costs may not be refundable. Order cancellations and refunds will be handled according to the Pak Apple Cancellation, Return and Refund Policy.
Policy Updates
Pak Apple may update this Shipping Policy when delivery areas, processes, charges, or service arrangements change.
The latest version published on the Pak Apple website will apply to all new orders.
Contact Us
For delivery confirmation, office pickup arrangements, address corrections, or shipping-related questions, customers may contact Pak Apple through the official contact information provided on the website.
PAK Apple
Website: www.pakapple.com
Email: info@pakapple.com
Phone / WhatsApp: +92 330 0490698
Business Address: 2nd floor, GB Tower, Executive Block, Gulberg Greens, Islamabad