Return, Refund & Exchange Policy
At PAK Apple, customer satisfaction is our priority. We are committed to providing high-quality new Apple products, certified pre-owned devices, accessories, and repair services. If you experience any issue with your purchase, please review the following policy to understand your eligibility for a return, refund, or exchange.
1. Return Eligibility
You may request a return if:
- You received the wrong product.
- The product arrived damaged during delivery.
- The product has a verified manufacturing defect.
- The product received is significantly different from its description.
All return requests are subject to inspection and approval by PAK Apple.
2. Return Request Period
Customers must submit a return request within [3/7] days of receiving the order.
Requests submitted after the eligible return period may not qualify for a return, exchange, or refund.
3. Return Conditions
To qualify for a return, the product must:
- Be in its original condition.
- Be free from physical damage caused by the customer.
- Include all original accessories, cables, manuals, and packaging.
- Include the purchase invoice or proof of purchase.
- Not show signs of misuse, modification, or unauthorized repair.
PAK Apple reserves the right to reject returns that do not meet these conditions.
4. Non-Returnable Items
Returns or refunds will generally not be accepted for:
- Products damaged after delivery due to customer misuse.
- Water-damaged devices.
- Products with physical damage caused by the customer.
- Jailbroken or modified devices.
- Software-related issues after customer setup.
- Accessories showing signs of use or damage.
- Products marked as “Final Sale” or “Non-Returnable,” if applicable.
5. Certified Pre-Owned Device Policy
Certified Pre-Owned devices are thoroughly inspected and tested before being listed for sale.
Customers acknowledge that:
- Minor cosmetic signs of use may exist depending on the advertised device grade.
- Battery health may vary and will be disclosed where applicable.
- Cosmetic wear consistent with the advertised condition is not considered a defect.
Please review the product description carefully before placing your order.
6. Exchange Policy
Eligible products may be exchanged in the following situations:
- Wrong product received.
- Dead on Arrival (DOA).
- Verified manufacturing defect.
- Product damaged during shipping.
All exchanges are subject to stock availability.
If the requested replacement is unavailable, PAK Apple may offer an alternative solution or process a refund where applicable.
7. Refund Policy
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed using the original payment method where possible.
- Bank Transfer refunds will be sent to the customer’s designated bank account.
- Refund processing may take 5–10 business days, depending on the payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to our error.
8. Shipping Charges for Returns
If the return is due to:
PAK Apple’s Error
- Wrong item shipped
- Manufacturing defect
- Shipping damage
PAK Apple will bear the applicable return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
9. Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot normally be cancelled and will instead be subject to this Return & Refund Policy.
PAK Apple reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or other legitimate business reasons.
10. Damaged or Incorrect Deliveries
Customers should inspect their package immediately upon delivery.
If you receive:
- A damaged package
- A damaged product
- An incorrect item
- Missing items
Please contact our Customer Support within 24–48 hours of delivery.
Supporting photos or videos may be requested to assist with claim verification.
11. Return Process
To request a return:
- Contact our Customer Support team.
- Provide your Order Number.
- Explain the issue.
- Submit photos or videos if requested.
- Wait for return authorization.
- Ship the product according to the provided instructions.
- Once received and inspected, we will notify you of the outcome.
Please do not return products without prior authorization.
12. Inspection & Approval
All returned products undergo a quality inspection.
If the returned product meets our return requirements, your refund or exchange will be processed.
If the returned product does not meet the eligibility criteria, it may be returned to you without a refund or exchange.
13. Warranty vs. Return
Our Return Policy covers issues identified shortly after delivery.
Warranty claims are handled separately under our Warranty Policy and apply according to the warranty terms provided with the product.
14. Unboxing Video Requirement
To help us investigate claims fairly, customers are strongly encouraged to record a complete, uninterrupted unboxing video when opening their package.
This video may be requested for claims involving:
- Missing items
- Incorrect products
- Shipping damage
- Packaging issues
Failure to provide an unboxing video may affect our ability to verify certain claims.
15. Change of Mind
Returns or refunds requested due to a change of mind may not be accepted once the product has been shipped or used.
If you wish to cancel an order before shipment, please contact our Customer Support team as soon as possible.
14. Contact Us
If you have any questions regarding this Return, Refund & Exchange Policy or wish to submit a return request, please contact us.
PAK Apple
Website: www.pakapple.com
Email: info@pakapple.com
Phone / WhatsApp: +92 330 0490698
Business Address: 2nd floor, GB Tower, Executive Block, Gulberg Greens, Islamabad